SLB Online Services - Service Specific Terms

Developer Portal

API Key: the security key SLB makes available to Customer for Authorised Users to access the API. Customer Applications: one or more applications developed by Customer using the Developer Portal. Developer Portal: Online Services through which SLB provides Customer one or more application programming interfaces (or APIs) each comprising a set of tools, Documentation, materials, protocols, specifications, and the API Key.

1.   The purpose of the Developer Portal is to enable Customer to develop internal Customer Applications that will communicate and interoperate with one or more Online Services. Customer hereby expressly agrees that it shall not use the Developer Portal to develop Customer Applications that replicate or attempt to replicate the functionality or user experience of any of SLB’s cloud-based applications.

2.   Customer shall only access the Developer Portal using the API Key. Customer shall not share the API Key with any third party, shall keep the API Key and all log-in information secure, and shall only use the Developer Portal in accordance with the Documentation.

3.   Customer acknowledges that SLB may make changes to the Developer Portal and/or other Online Services which may not be compatible with Customer Applications. SLB disclaims any and all liability for any adverse impact such changes may have on Customer Applications.

4.   Customer shall be solely responsible for any cost related to increased usage of the Online Services by Customer when utilizing the Developer Portal or Customer Applications.

5.   SLB has the right, at any time, to analyse the Customer Applications and/or provide access to a third party auditor to the Customer Applications in order to assess Customer’s compliance with the terms of this Agreement, in particular (but not limited to) Sections 3.b., 7, 8.a., and 11.b. SLB shall have the right to suspend and/or terminate Customer’s access to and use of the Developer Portal and any Customer Applications in the event of suspected breach by Customer of the foregoing.

Generative AI Services

Connected Gen AI: external third-party generative AI services SLB connects to via certain Online Services.
Embedded Gen AI: Online Services which, as part of their functionality, provide generative artificial intelligence capabilities.
Gen AI Service: Connected Gen AI or Embedded Gen AI, as applicable.
Prompts: User submitted inputs, queries, and instructions, in whatever form, to the Gen AI Service. Prompts are a form of Customer Data.
Output: Gen AI Service-generated Prompt responses, in whatever form, e.g., results, output, responses, and content. Outputs are a form of Customer Data.

A.  Connected Gen AI Services

Certain Online services include the ability to leverage Connected Gen AI as set out in the Documentation. Customer understands and agrees that:

(i)  Use of Connected Gen AI is conditional upon Customer having a direct agreement in place with the Connected Gen AI provider (“Gen AI Provider T&Cs”) and is governed solely by the terms of such Gen AI Provider T&Cs.

(ii)  Customer shall be solely responsible for compliance with the Gen AI Provider T&Cs, including any applicable codes of conduct, and for ensuring that its use thereof, and all Prompts and Output, comply with the Gen AI Provider T&Cs.

(iii)  SLB shall have no responsibility or liability for Customer’s use of Connected Gen AI, or the accuracy, uniqueness, quality, reliability, or completeness of Output generated by Connected Gen AI.

(iv)  Use of Connected Gen AI services require the transfer of Customer Data to an environment external to the Online Services. Customer is responsible for ensuring that its transfer of Customer Data complies with all applicable laws and regulations.

B.  Embedded Gen AI

In addition to the rights and restrictions relating to the Online Services under the Agreement, Customer expressly agrees:

(i)  All use of Embedded Gen AI shall comply with the Embedded Gen AI Code of Conduct below. SLB maintains the right to suspend Customer’s access to the Online Services in the event it reasonably believes Customer’s use violates the Code of Conduct.

(ii)  Due to the nature of the Embedded Gen AI, generated Output may be similar or identical to that of other uses or third parties. SLB provides no warranty, and disclaims all liability for, the accuracy, uniqueness, quality, reliability, or completeness of Outputs. All use of Output is at Customer’s sole risk and responsibility.

(iii)  SLB shall not use Customer Prompts or Output to train models or further develop the Online Services without Customer’s consent.

(iv)  Customer shall not use the Embedded Gen AI or Outputs to (a) train models with substantially similar functionality to the Embedded Gen AI model or create synthetic data for such purpose; or (b) to discover the underlying components, algorithms, and/or systems of the models (i.e., reverse engineering of the models using traditional or AI techniques is prohibited).

C.  Embedded Gen AI Code of Conduct

Customers using Embedded Gen AI must ensure that they:

-  Implement appropriate human oversight of Output

-  Use the Embedded Gen AI only in accordance with the Documentation and all applicable laws and regulations

-  Monitor performance and outcomes

-  Make Users and Output recipients aware that the Online Services include Embedded Gen AI and that, accordingly, there may be inaccuracies in the Output

SLB expressly prohibits using Embedded Gen AI and any Prompts or Output:

-  To compromise the safety of children.

-  To compromise, or access without authorisation, critical infrastructure.

-  To incite violence or hateful behavior.

-  To comprise an individual’s privacy or identity.

-  To violate, or encourage the violation of, the rights of others.

-  To engage in illegal activity.

-  To create or spread harmful content or misinformation.

-  For political purposes.

-  For surveillance or censorship purposes.

-  For fraudulent, invasive, defamatory, infringing, abusive, or predatory purposes.

-  To deploy subliminal, manipulative, or deceptive techniques to distort behavior and impair informed decision making.

-  That exploits any of the vulnerabilities of a natural person or group of persons (e.g. age, disability, or socio-economic status).

-  For biometric categorization purposes.

-  To assess the risk of an individual committing a crime.

-  To create or expand facial recognition databases through the untargeted scraping of facial images from the internet or CCTV footage.

-  To infer emotions of a natural person in work and educational institutions, save for medical or safety purposes.

-  For ‘real-time’ remote biometric identification systems in publicly accessible spaces for law enforcement purposes.

-  To remove or alter any content or notices indicating the content was generated by Embedded Gen AI.